Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
However if your company do not provide an option to have a change of mind and cancel any payments made before receiving the services, please clearly mention the same on the website as “No cancellations are allowed after making the payment” Please note it is mandatory to have a clear policy on cancellation to avoid any disputes.
Refund policy should mention under which conditions a customer will be eligible/will not be eligible to apply for a refund after receiving the services. Hence please clearly list down the criteria’s
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
However if the company is not providing any refunds after providing the services, this should be clearly communicated to the customer via the website.